FREQUENTLY ASKED QUESTIONS

The Answers You Need

HOW FAR
CAN I GO?

Each Rental comes with 200 miles per 24-hour period.

Each mile extra is $1 per mile.

WHAT DO I NEED?

VALID DRIVER LICENSE* (25 years or older)

CREDIT/DEBIT CARD

CAR INSURANCE COVERAGE (must bring a physical copy or text us a copy on the day of rental)

*We CANNOT accept expired, occupational, damaged, clipped, cut, altered, temporary or paper driver license.*

IS THERE A DEPOSIT?

$300 SECURITY DEPOSIT HOLD (refundable as long as there is no damage and no issue with rental)

INSURANCE

YOU CAN PURCHASE OUR INSURANCE FOR $22/DAY.

THERE IS A DEDUCTIBLE IS $1,000 IF ANY DAMAGE IS TO OCCUR (THE DEDUCTIBLE IS THE AMOUNT YOU ARE RESPONSIBLE FOR PAYING IF ANY DAMAGES OCCUR DURING YOUR RENTAL)

WHERE IS THE PICK UP LOCATION?

4140 LEMMON AVENUE SUITE 120

DALLAS, TEXAS 75219

We are located in the Texas Wine and Wood studio.

You can park in the underground parking garage (behind Gloria's Latin Cuisine restaurant).

We are about 10 minutes away from Dallas Love Field Airport (DAL).

We are about 25 minutes away from Dallas/Fort Worth International Airport (DFW).

WHEN SHOULD I SHOW UP?

WE SUGGEST YOU SHOW UP 15 MINUTES EARLY TO COMPLETE PAPERWORK AND DO A WALK AROUND THE VEHICLE.
Rental time starts when booked, NOT when you drive off the lot.

WE RESERVE THE RIGHT TO RESCHEDULE YOUR BOOKING AND RESERVE TO SOMEONE ELSE IF YOU ARE OVER 15 MINUTES LATE OF YOUR BOOKED TIME. This can be avoided with proper communication. If you are unable to reschedule, no refund will be provided on the amount paid.

REFUND POLICY

DUE TO THE NATURE OF OUR BUSINESS AND THE HIGH DEMAND FOR OUR VEHICLES, WE DO NOT OFFER REFUNDS.